How does it work?
- How will my money be paid?
- How do I download the app and create an account?
- What is cashback?
- How do I claim my cashback?
- How long does it take for the payment to reach my account?
- What smartphones are compatible with the Shopmium app?
Payment questions
Credit & Referral program
Questions about our offers
Cashback processing issues
- I can't scan the product barcode / I am getting an “Invalid barcode" message
- I received a message saying my receipt had been used, will my cashback still be processed?
- Why did I receive a message claiming information was missing from my receipt?
- Why is my receipt picture deemed too blurry?
- What happens to my cashback if my receipt date was not valid?
- I believe the amount refunded is not correct